Field Support Technician

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

The Field Support Technician provides in-field and phone support to customers, involving instruction in the use of, troubleshooting, and general advice relating to Axis Mining Technologies' suite of equipment and services. The role also encompasses operational support in the form of tool calibration and service, and operational coordination to ensure high client service levels.

What you will be doing

As the Field Support Technician, you will be responsible for:
• Providing in-field instruction in the use of Axis suite of products to customers and agents, mostly on mine-sites and/or in remote locations
• Troubleshooting problems and providing support to customers regarding the Axis suite of products
• Checking and calibrating survey tools
• Arranging delivery and receipt of rental equipment
• Monitoring and managing shipment tracking to ensure timely delivery to clients
• Maintaining and updating asset tracking lists in coordination with management
• Collaborating with the factory team to monitor and maintain healthy stock levels
• Scheduling travel and tasks to ensure customer requirements are met
• Liaising directly with customers regarding travel arrangements and site access requirements
• Assisting the rental coordinator in setting up rental kits as required
• Performing other tasks as directed by management
• Tracking and monitoring shipment status and providing updates to clients
• Maintaining detailed records of asset locations and movements

Occupational Health and Safety (OHS) responsibilities

• Cooperate and support activities undertaken by Axis Mining Technology to comply with OHS legislation
• Comply with OHS procedures and adopt work practices that support OHS programs
• Take due and reasonable care of your own health and safety and the health and safety of others who may be affected by your conduct or actions in the workplace
• Seek guidance for all new or modified work procedures
• Ensure that any hazardous conditions, near miss incidents, injuries, or unexpected events are reported immediately to your supervisor
• Not willfully place at risk the health or safety of any person in the workplace
• Not willfully or recklessly interfere with or misuse anything provided in the interest of environmental health and safety or welfare
• Work in accordance with current OHS policies and procedures
• Always use correct personal protective equipment

What you will bring

• In-depth knowledge of drill-hole survey equipment, systems, and processes
• Basic understanding of drilling principles and practices
• Attention to detail and ability to perform manual tasks
• Energetic personality able to multitask and prioritize workload
• Demonstrated ability to be a team player and work cooperatively with other stakeholders
• Strong client service orientation
• Preparedness to work underground
• Confidentiality and accuracy
• Availability to travel up to 50% of the time
• Background in Geology, Mining Engineering, or related field (valued)

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.