Technician - Operations and Technical Support (Elko, NV)

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

Location: This position is based in Elko, NV

We are excited to announce an opportunity at Orica for a Technician – Operations & Technical Support role, within our Digital Solutions team focused on ensuring the efficient and effective service delivery of our products to our customers. This role involves overseeing the technical support team, managing service operations, and ensuring customer satisfaction through high-quality service delivery.

What you will be doing

• Service Delivery Management: Oversee the delivery of technical support services to customers, ensuring timely and effective resolution of issues.
• Mentor the operations and technical support team, fostering a collaborative and high-performance work environment.
• Customer Engagement: Act as the primary point of contact for customers regarding service delivery, addressing their concerns and ensuring their satisfaction.
• Process Improvement: Continuously evaluate and improve service delivery processes to enhance efficiency and customer satisfaction.
• Technical Expertise: Provide technical guidance and support to the team, ensuring they have the necessary skills and knowledge to perform their duties.
• Compliance and Governance: Ensure all operations comply with company policies, industry standards, and regulatory requirements.
• Resource Management: Plan and allocate resources effectively to meet service delivery demands and operational goals.
• Reporting and Documentation: Maintain accurate records of service delivery activities and provide regular reports to management on performance metrics and customer feedback.

What you will bring

• Proven experience in a role within operations and technical support.
• Strong technical background with expertise in the products and services offered by the company.
• Excellent customer service and communication skills.
• Ability motivate a team to achieve high performance.
• Strong problem-solving and decision-making abilities.
• Knowledge of industry standards and regulatory requirements related to service delivery.

Role dimensions

Collaborate with key stakeholders to provide the best customer support in the industry. This includes building relationships, ensuring products are delivered as required and operational and digital client needs are met. Working closely with the Commercial team to agree on priorities and the dispatch team to ensure timely product support.

How you shape and influence others

* Demonstrates courage, resilience and flexibility
* Strong reputation for integrity, ethics, personal values and solid character 
* Solid interpersonal & communication skills
* Self-aware and open to feedback 
* Work effectively across teams
* Able to work independently with only targeted supervision
* Productive without compromising quality  
* Highly reliable and motivated to excel
 

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica.  Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process.  All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.