Coordinator - Account

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

Based in Townsville, the Account Coordinator plays a key role in supporting the East Coast Metals & PNG/Pacific team to ensure the safe, efficient and compliant delivery of products and services to our customers.

This role provides end‑to‑end administrative and commercial support, acting as a trusted partner to operational, commercial and technical teams. You will help keep day‑to‑day operations running smoothly, support contract execution, and contribute to continuous improvement initiatives that enhance how we work and deliver value to our customers.

At Orica, safety underpins everything we do, and this role is critical in ensuring our systems, processes and controls support safe, reliable and customer‑focused outcomes.

What you will be doing

In this role, you will support your team’s portfolio and commercial performance by assisting with the management and execution of operational contracts, which may include commercial explosives, people, equipment and technical services.

Your responsibilities will include:

• Monitoring contract compliance and supporting governance requirements across a diverse customer portfolio.
• Acting as a key systems user and process champion, producing accurate reports and insights to support decision‑making.
• Supporting customer account management, including new customer set‑ups, invoice queries and data integrity.
• Providing system support and training to site and operational personnel.
• Assisting with PNG visa renewals and applications for expatriate employees.
• Supporting export activities in line with regulatory and compliance requirements.
• Identifying and contributing to process improvement initiatives that enhance efficiency and effectiveness.

This role is primarily office‑based; however, you will occasionally spend time in the field to support operational and business requirements.

What you will bring

• A minimum of 5 years’ experience in an office management, coordination or business administration role;
• Tertiary qualifications in business, commerce, finance or engineering (highly regarded);
• Strong communication, interpersonal and stakeholder engagement skills;
• Advanced computer literacy, with strong Excel skills and experience using SAP (4S) highly desirable;
• Well‑developed analytical, problem‑solving and data management capabilities;
• High attention to detail, with the ability to manage multiple priorities in a fast‑paced environment;
• Demonstrated commercial awareness and the ability to work effectively with diverse, multidisciplinary teams;
• A proactive, collaborative mindset aligned to Orica’s values of safety, accountability and teamwork.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.