Coordinator - Customer Service & Supply

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

The Coordinator – Customer Service & Supply supports the Sales and Business Development teams by coordinating customer orders, service orders, and supply logistics to ensure timely and accurate delivery. The role involves managing customer POS, liaising with trucking providers, handling customer service documentation, and supporting supply management within Orica’s Specialty Mining Chemicals vertical. You will work closely with internal teams and external customers to ensure smooth operations and high customer satisfaction.

What you will be doing

Customer Service and Documentation

• Processes and confirms customer orders, ensuring accurate sales order documentation.
• Manages end to end sales cycle activities in SAP, from order entry to delivery and invoicing.
• Flags and communicates issues that may impact delivery, pricing, or payment to Commercial Managers.
• Collaborates with cross functional teams (e.g. Manufacturing, Credit & Collections) to resolve customer issues.
• Maintains customer accounts and records in C4C and Ariba, while providing insights to improve customer service.

Supply Management

• Supports weekly S&OP execution by coordinating with manufacturing, supply chain, and third party partners.
• Works closely with supply planning and manufacturing teams to track production updates and inventory levels.
• Generates delivery dockets in SAP and coordinates with 3PL providers to ensure timely transport availability.
• Proactively communicates delivery schedule changes to customers to ensure alignment.
• Assists Commercial Managers with customer forecasting, supply planning, and transport set up for new customers.

What you will bring

• Bachelor’s degree in business administration, Marketing or a related field.
• Proven experience in customer service, planning, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Detail oriented with focus on accuracy and problem solving.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.