Account Relations Manager Northern Africa

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Date: 28 May 2026

Location: Midrand, GP, ZA, 1685

Company: Orica

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

The Sales Co-Ordinator -North Africa is a senior, customer-facing commercial and operational role responsible for retaining, expanding, and maximizing the

value of GroundProbe’s installed base across North and West Africa. 

 

Driving upsells and cross-sell of GroundProbe products and services within existing accounts · 

 

Acting as the primary owner of post-sale customer relationships, ensuring long-term adoption, satisfaction, and commercial expansion ·

 

Coordinating closely with Sales, Technical Services, Global Support Services (GSS), and Operations to deliver measurable customer outcomes · 

 

Managing regional technical personnel within a Matrix structure.

 

This role bridges commercial ownership, customer advocacy, and operational execution, ensuring GroundProbe is seen as a long-term strategic partner

rather than a transactional equipment supplier. 

What you will be doing

 

  • Account Ownership & Relationship Management
    Serve as the primary point of contact for assigned accounts, building strong relationships with senior mining, technical, and commercial stakeholders while driving regular business reviews.

 

  • Customer Insight & Strategy
    Develop a deep understanding of customer operations, geotechnical risks, production goals, and ESG priorities to align solutions with business needs.

 

  • Contract Renewals & Revenue Retention
    Manage end-to-end contract renewals, proactively driving retention strategies and achieving NRR/GRR targets through strong commercial alignment and service performance.

 

  • Account Growth & Expansion
    Identify and execute upsell and cross-sell opportunities, translating customer challenges into value-based solutions in collaboration with Sales.

 

  • Customer Value & Adoption
    Ensure customers realize full value from solutions by driving adoption, improving utilization, and enhancing safety and operational outcomes.

 

  • Issue Resolution & Customer Advocacy
    Act as the customer’s advocate, leading resolution of service, performance, and commercial issues while protecting relationshipand brand reputation.

 

  • Cross-Functional Collaboration & Governance
    Work closely with Sales, Technical Services, and Support teams; maintain accurate CRM data, forecasts, and pipelines; and provide market and product feedback.

 

  • Territory & Portfolio Management

  • Manage and prioritize a portfolio of strategic accounts, supporting regional growth through retention, expansion, and optimization of the installed base.

 

 

What you will bring

Strong commercial acumen with a proven ability to retain and grow recurring revenue through renewals, upselling, and account expansion
 
Extensive experience managing customer relationships post-sale, ensuring long-term satisfaction, adoption, and partnership growth
 
Ability to identify and convert upsell and cross-sell opportunities within existing accounts
 
Demonstrated success in collaborating cross-functionally (Sales, Technical, Support, Operations) to deliver measurable customer outcomes
 
Proven capability to balance commercial ownership with customer advocacy, strengthening trust and long-term value
 
Experience managing technical teams within a matrix structure across diverse regions
 
Strong track record of delivering against key metrics including revenue retention, customer satisfaction, and pipeline accuracy
 
Strategic mindset with the ability to position solutions as long-term partnerships rather than transactional sales

Your qualifications

Bachelor’s degree in business management or equivalent, Geology, Mining, Business, or related field ·

 

Postgraduate qualification is an advantage ·

 

Minimum 5–7 years’ experience in: Selling of services and products to mines Geotechnical services Industrial B2B solutions Enterprise customer success

or key account management 

How you shape and influence others

* Demonstrates courage, resilience and flexibility


* Strong reputation for integrity, ethics, personal values and solid character 


* Solid interpersonal & communication skills


* Self-aware and open to feedback 


* Work effectively across teams


* Able to work independently with only targeted supervision


* Productive without compromising quality  


* Highly reliable and motivated to excel
 

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture.

 

We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development

of your knowledge and skills. 

 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within

 a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate.

 

We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

 

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity,

 

nationality, age, military or veteran, marital or disability status.

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