Technician - Technical Services

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.

Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.  From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth’s resources.  

 
It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work.

Orica does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.

About the role

We are excited to announce a new opportunity for a Technical Service Coordinator within our Digital Solutions team to support our technicians, customers, and commercial team. In this role, you will act as the operational backbone of our service delivery—ensuring that non-conformance cases (NCRs), customer interactions, scheduling, and documentation processes are handled with accuracy and efficiency.

You will work closely with Field Technicians, Engineering, Product Support, Repairs & Rentals, Service Leadership, and Sales/Commercial teams.

This role is ideal for someone who thrives in a structured environment, enjoys creating order and clarity, and can manage multiple moving parts with reliability and professionalism.

What you will be doing

Technician & Field Support
•    Create, track, and follow up on Non-Conformance Reports (NCRs), service cases, and support tickets (Freshdesk/Jira).
•    Coordinate field service scheduling, including travel logistics, customer alignment, and documentation requirements.
•    Support technicians with preparation of job packets, documentation templates, forms, and follow-up actions.
•    Ensure timely submission of timesheets, expenses, and trip documentation.
•    Review timesheets, update ERP system and coordinate invoicing of services activities including Site-C, Field trips, CarePlan, etc.

Customer Communication & Service Excellence
•    Act as a primary point of contact for customers regarding scheduling, documentation, NCR follow-ups, and general service coordination.
•    Provide professional and timely updates to customers via email and phone.
•    Support distribution of commissioning reports, field summaries, and documentation upon request.

Systems & Data Administration
•    Provides analytical support to technical services development, evaluation and tracking.
•    Maintains core support systems in a timely and accurate manner.
•    Work across multiple platforms including Epicor (ERP), Freshdesk, Jira, Excel, GeoExplorer, and SharePoint.
•    Ensure accurate entry, updates, and closure of cases, service orders, and NCRs.
•    Maintain organized records of field work, service orders, documentation, and KPIs.

Commercial Team Support
•    Assist in preparing Service Work Proposals, including compiling labor estimates, scope breakdowns, and pricing inputs.
•    Coordinate between Service and Commercial teams to gather required technical details for proposals.

Process Improvement & Special Projects
•    Participate in the development and implementation of improved service processes.
•    Support special operational projects that enhance efficiency, customer experience, or internal workflows.

Complete additional duties as required. 

What you will bring

•    Strong organizational skills with the ability to handle multiple priorities. 
•    Excellent written and verbal communication skills. 
•    High proficiency in Excel; ability to quickly learn new platforms and systems. 
•    Experience with one or more of the following is a strong asset: 

o    Epicor (ERP)
o    Freshdesk or other customer service software
o    Jira
o    GeoExplorer

•    Structured, reliable, detail-oriented, and comfortable working independently. 
•    Customer-focused mindset with a commitment to professional communication. 
•    Experience in technical, manufacturing, engineering, or service operations considered an asset.

Your qualifications

•    3+ years of experience in a Coordination, Administrative, or Operational Support role (Service environment is an asset). 

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Compensation 

•    Salary Range $70,000 - $90,000 CAD
•    Eligible for annual short-term incentive plan

(Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)

Benefits (Full Time Employees) 

•    Medical on the first day worked.   Basic module paid by the employer.  
•    Dental on the first day worked.   Basic module paid by the employer.  
•    Life, Disability and Accidental Death & Dismemberment Insurance 
•    Short and Long Term Disability 
•    Retirement / Defined Contribution Pension Plan (DCPP)
•    Holidays - twelve nationally and/or provincially recognized holidays per calendar year
•    Paid Time Off 

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica.  Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process.  All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.