Product Support Specialist (Maple Ridge BC)

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.

Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.  From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth’s resources.  

 
It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work.

Orica has been recognized as one of the top companies for women to work for in the transportation industry by the Women in Trucking Association (WIT) in 2023, 2024 and 2025.

Orica does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future. 

About The Role – Product Support Specialist (Maple Ridge BC)

We are excited to announce a new opportunity for a Product Support Specialist for within our Digital Solutions team focused on GeoExplorer – Orica’s leading data visualization software – and all associated geotechnical monitoring equipment offered by Orica.
This role will give you the exciting opportunity to support many local and international industry leaders with their complex geotechnical monitoring projects (open pit/underground mines, hydro-electric dams, bridges, tunnels, etc).

The Product Support Specialist reports directly to the Product Support Supervisor and compliments an existing team of Product Support Specialists across the world. As part of this larger team, you are expected to always bring a respectful, positive, and curious attitude to all interactions, as well as show a constant desire to learn and grow.

What you will be doing

•    Ensure compliance with all WHS (Workplace Health & Safety) policies and procedures.
•    Respond to customer inquiries via ticketing system, email, and phone with a focus on timely resolution.
•    Provide Tier 1 and Tier 2 technical support for GeoExplorer and associated hardware/software systems.
•    Assist with system commissioning, configuration, and troubleshooting during project deployment.
•    Develop and maintain technical documentation, FAQs, and troubleshooting guides.
•    Deliver onboarding and training sessions for customers and internal teams.
•    Collaborating with Sales, Engineering, and Product teams to resolve complex issues and improve user experience.

What you will bring

•    Commitment to all WHS policies and procedures.
•    Excellent verbal and written communication skills with a customer-first mindset.
•    Strong work ethic, problem-solving capability, and a passion for troubleshooting.
•    General knowledge of geotechnical instrumentation, electronics, networking, mechanics, and/or computer systems.
•    Experience working with geotechnical monitoring equipment or related software (total stations, piezometers, extensometers, inclinometers, settlement cells, etc).

Preferred Assets Additional Information
•    Bilingual English & French/Spanish/Portuguese.
•    Experience with Orica GeoSolutions (RST/NavStar, Measurand, Syscom, 3vG, or GroundProbe) products and equipment.
•    Experience with industry competitor (Canary, Geokon, Campbell Scientific, Worldsensing, Sensemetrics, etc) products and equipment.
•    Programming knowledge (Python, Visual Basic, etc.) for advanced data analysis and automation.

Your qualifications

•    Education: Diploma or degree in Geotechnical, Geospatial, Geological, Mining, Civil, Mechanical, Electrical, Software, or a related technical field.
•    Experience: 2+ years of experience with geotechnical instrumentation, telemetry, electronics, software, communications, construction, or similar disciplines.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Compensation 

•    Salary Range: $68,752 to $88,000 CAD.
•    Eligible for annual short-term incentive plan

(Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)

Benefits (Full Time Employees) 

•    Medical on the first day worked.   Basic module paid by the employer.  
•    Dental on the first day worked.   Basic module paid by the employer.  
•    Life, Disability and Accidental Death & Dismemberment Insurance 
•    Short and Long Term Disability 
•    Retirement / Defined Contribution Pension Plan (DCPP)
•    Holidays - twelve nationally and/or provincially recognized holidays per calendar year
•    Paid Time Off 

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica.  Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process.  All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.