Specialist - Technology Support

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are currently seeking a talented Specialist - Technology Support to join our team in Lisbon, Portugal. The successful candidate will be responsible for driving digital transformation initiatives both remotely and onsite, to enhance operational efficiency, customer experience, and overall business performance in country as well as supporting the wider EMEA region. In addition, the successful candidate will be instrumental in fostering relationships, implementing Orica’s digital solutions and products, supporting users of those solutions and serving as the liaison between the customer and Orica’s extended digital team including Product Owners, Architects, Support Team and Orica Management team.

What you will be doing

The role ensures Orica’s suite of technologies is introduced, supported and represented professionally across the mining, quarry and construction industries. Responsibilities include:

• Leading onsite and remote training workshops during implementation and throughout the customer lifecycle to help them realize full value of Orica solutions.
• Supporting regional sales and technical teams in identifying, scoping and prioritising and supporting new business opportunities.
• Developing proposals and delivering customer presentations, demonstrations and contract discussions.
• Maintaining a structured engagement cadence (Weekly, Monthly, Quarterly) with assigned accounts to drive adoption, renewals and expansion.
• Engaging with customer stakeholders across D&B, Geology, Geo‑tech, GIS, Metallurgy, Comminution and Operations to understand challenges and align solutions.
• Acting as the primary technical liaison for inquiries, issues and escalations, coordinating with Orica´s Support, Product and Engineering teams.
• Building trusted, long‑term relationships with internal stakeholders and external customers that reinforce Orica’s position as a strategic partner.
• Providing field insights into product roadmaps, support models and emerging technologies.
• Enabling scalable rollout of new solutions by contributing to processes, systems and best‑practice development.
• Demonstrating strong commitment to Orica’s safety culture through SLIs, adherence to site standards and timely incident reporting.
• Completing mandatory training, pursuing ongoing professional development and contributing to regional capability uplift.
• Supporting commercial performance through proactive account management, renewal planning and churn reduction initiatives.
• Keeping accurate and timely records of all customer engagements, activities and project updates in Orica systems.
• Developing and delivering internal training content to support digital skills development across the region.

What you will bring

• Qualification in Mining Engineering or equivalent diploma.
• Open Cut and Underground mining experience.
• Experience and Knowledge in drill and blast tools, tools, systems and platforms (highly advantageous).
• Strong technology competency with the ability to manage data, models, and modern software applications, translating customer data into valuable insights for improvements.
• Excellent verbal and written communication skills, interpersonal skills, social skills including the ability to chair meetings or host webinars.
• Customer relationship management experience, especially in multidisciplinary projects.
• Computer literate (Office and Microsoft suits of tools at least) and proven project management experience.
• Office and field-based training and mentoring experience, especially with international teams.
• Must be able to travel to Europe, Middle East and African operations when required, estimated travel of up to 40% (estimated average 25% since travel is based on customer and business need there may be travel depending on location of customers).
• Ability to communicate fluently in English, including strong writing, speaking, and listening skills. Proficiency in Spanish, Portuguese, or French is considered an asset.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Please note: Applications are reviewed on a rolling basis. We encourage you to submit your application as soon as possible.