Lead - Regional Core Technology Operations (EMEA)

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

The Lead – Regional Core Technology Operations ensures reliable IT services across regional sites, aligning with Global IT Support and Business Engagement to maintain service standards and operational excellence. Acting as the primary IT contact for Core Technology, the role provides hands-on support, manages the hardware lifecycle, and drives compliance with IT Service Management practices.
Beyond daily operations, the Lead supports projects, collaborates with engineering teams, and assists with site initiatives to ensure consistent, efficient IT delivery that supports strategic and operational goals.

What you will be doing

• Collaborate with Global IT Support Leads and vendors to deliver effective support for regional users; take ownership of issues end-to-end and maintain clear communication with stakeholders during incidents and change activities.
• Participate in Major Incident Management, Root Cause Analysis, and Post-Incident Reviews; partner with Service Management to achieve targeted performance metrics and adhere to IT governance, change, and service delivery processes.
• Provide hands-on infrastructure support or coordinate vendors for IT equipment at regional sites; perform emergency, preventive, and corrective maintenance; coordinate user communications, testing, and change activities.
• Support and train users in adopting new and emerging technologies from Global IT; assist with Orica Digital Solutions and Operational Technology initiatives as required.
• Develop and maintain operational documentation; produce operational reports aligned with IT standards and cybersecurity requirements; contribute to planned and unplanned recovery activities with Service Continuity Management. Site travel may be required.
• Ensure lifecycle management of IT assets (patching, upgrades, refresh), oversee procurement and leasing, and maintain accurate inventory and licensing compliance in line with Global IT standards, driving consolidation and simplification of the IT landscape across Orica.
• Manage regional vendors and outsourced services, including SLAs, performance monitoring, and commercial/contractual coordination with local and global supply teams; support the regional IT budget.
• Work with our IT Business Engagement team to understand regional technology needs, represent critical site requirements to global teams, uphold architecture governance and Orica IT policy compliance, and oversee risk identification and mitigation.
• Support major projects and global implementations; manage minor regional projects; ensure effective transition to operations; communicate regional user impacts and align on the 0–12-month strategy and roadmap with Strategy & Architecture.

What you will bring

• Related industry experience (Manufacturing, Mining, Utilities), including exposure to Operational Technology (OT).
• 5–10 years in IT operational support roles, including IT Hardware Asset Management; 3–5 years in dedicated IT support and people leadership within large, global organizations.
• Experience supporting and maintaining global platforms with multi-sourced workforces and third-party/managed services.
• Strong stakeholder engagement, with excellent verbal and written communication for technical and non-technical audiences; proven ownership and accountability.
• Technical knowledge across cybersecurity, infrastructure, and networking; sound project management and personal time-management skills.
• Ability to support and help deliver strategic plans, drive innovation, support projects, and manage budget activity with demonstrated commercial acumen.
• Tertiary qualification in Computer Science, Information Systems, or comparable industry experience preferred; infrastructure, network, cyber, and OT technical experience advantageous.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.