Specialist - Technology Support

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

Candidate in this role is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in Orica Digital Solutions. The primary focus will be to contribute to building relationships, implementing Orica’s digital solutions and products, supporting users of those solutions and serving as the liaison between the customer and Orica’s extended digital team including Product Owners, Architects, Support Team and Orica Management team.

What you will be doing

Take over the responsibility of Digital Solutions Specialist – the specialist within the Latin America region with deep knowledgeable on Orica’s Digital Solution suite of products and services across various lines of business. 

Interacting directly with customers across various departments – D&B, Geology, Geo-tech, GIS, Metallurgy, Comminution and Operations – understand the unique challenges/constraints they operate under and articulate to them how Orica’s solutions address those challenges.  

Perform site-scoping and build customer’s D&B and Materials processing map, tailor and implement Rhino™, BlastIQ™ and other digital solutions to meet customer’s process. 

Lead training workshops during implementation and periodically afterwards to help customers realize the full value of Orica solutions. 

Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status. 

Act as the Orica liaison for customer’s technical inquiries, issues or escalations. This will include working with Orica Support team, Product owners, Architects, developers and/or others as needed. 

Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services. 

Work to identify and/or develop upsell opportunities.

Your qualifications

Five years of expertise in Technology/Electronics/Digital domains. Knowledge in any of the following areas is a plus: Blasting, Geology, Metallurgy, Geo-tech, GIS, or Comminution processes. 

Thrives in a multi-tasking environment, can adjust priorities on-the-fly, and maintains the ability to focus on details and be analytical. 

Basic knowledge of Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) and the ability to learn other tools utilized in this role. Knowledge of PowerBI or SQL is considered an advantage. 

Excellent verbal and written communication skills, interpersonal skills, and social skills, including the ability to chair meetings or host webinars. 

Fluent in Spanish and English, both spoken and written.

Willingness to travel up to 50% (estimated average 25%). Travel is based on customer and business needs, so there may be more or less travel depending on the location of customers.

Two years in a customer facing services role (consulting and/or account management) that includes issue resolution and escalation management. 

Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value. 

Experience in digital technology (software, information systems, communication systems, navigation systems and others) 

Experience in selling technology products in the mining industry

How you shape and influence others

* Demonstrates courage, resilience and flexibility
* Strong reputation for integrity, ethics, personal values and solid character       
* Strong stakeholder management, interpersonal & communication skills
* Self-aware and open to feedback 
* Work effectively across business unit
* High level decision making ability
* Able to manage multiple tasks within deadlines and work independently 
 

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.