Representative - Customer Service

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are looking for a proactive and customer‑focused Customer Service Representative to join our team based in Lae, PNG. This role is responsible for managing the end‑to‑end order‑to‑cash process, from entering customer orders through to invoicing.

You will be the main contact for a group of customers and will work closely with internal teams to make sure orders are processed correctly, issues are resolved quickly, and customers receive reliable and professional service. This role suits someone with a business or accounting background who enjoys working in a structured, fast‑paced environment.

What you will be doing

• Manage customer orders from order entry through delivery and invoicing.
• Be the main point of contact for customers, providing clear updates and support.
• Manage a portfolio of customers, including placing orders and resolving queries.
• Use SAP to process orders, deliveries, and invoices accurately.
• Support auto‑billing and system‑driven processes to reduce manual work.
• Ensure high‑quality data to minimise credits, delays, and rework.
• Work closely with Territory Managers, Distribution, Credit, and Collections teams to resolve pricing, delivery, claims, and credit issues.
• Complete daily, weekly, and month‑end processing activities.
• Prepare basic reports and analysis using SAP and Excel.
• Identify opportunities to improve processes and customer experience.

What you will bring

• Strong customer service skills with clear and professional communication;
• Good attention to detail and the ability to manage multiple tasks;
• A recognised University Diploma or Degree in Business, Accounting, Finance, or a related field;
• Good computer skills, including Microsoft Office and Excel;
• SAP experience is an advantage but not essential;
• At least 2 years’ experience in customer service, order processing, or a similar role.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.