Field Support Technician

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

Are you enthusiastic about technology and mining operations? Axis Mining Technology is part of Orica Digital Services and are looking for a Field Support Technician to join our AusPac Regional Operations team based in Kalgoorlie, WA.

This hands-on, customer-facing role is well suited for individuals who enjoy working in the field, tackling technical challenges, and supporting innovative mining solutions. In this role, you will deliver both on-site and remote support for Axis Mining Technologies’ equipment and services, assist with user training, resolve technical issues, and help ensure the smooth integration of our technologies into customer operations. You will be involved with all aspects of the everyday operations of Axis Mining Technologies’ Kalgoorlie Service Centre.

What you will be doing

This role is responsible for managing Axis Mining Technologies’ fleet of driller operable equipment and cloud‑based data tools that support drilling and geological data workflows, ensuring data accuracy and reliability across operations. It involves analysing cleaning, testing and calibrating returned equipment and maintaining accurate records as well as checking drilling data for survey and core orientation validity, scheduling rig site travel, and implementing standard operating procedures to meet customer requirements. The role also contributes to continuous product improvement by providing user feedback to enhance system interfaces and functionality.

In addition, the role delivers hands‑on customer support through training, troubleshooting, and field assistance. This includes training customers on field software and system integrations, supporting and troubleshooting Axis products, calibrating downhole survey tools, and instructing operators on proper usage and maintenance. In this role you will also assist with rental kit setup and delivery as needed, ensuring smooth deployment and effective use of equipment in the field.

What you will bring

• Strong customer service mindset, to support our operations and to ensure timely, accurate and professional service delivery.
• An understanding of cloud-based software
• Basic drilling principles and practices.
• Strong attention to detail and manual task capability.
• Energetic, multitasking personality with excellent prioritisation skills.
• Team-oriented mindset with a collaborative approach.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.