Engineer/Rep - Technical Services

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are currently seeking a talented Digital Specialist/Engineer to join our team in Solwezi, Zambia. This role will report directly to the Digital Lead.

The successful candidate will be responsible for driving digital transformation initiatives to enhance operational efficiency, customer experience, and overall business performance in country as well as supporting the wider African region.

In addition, the successful candidate will be instrumental in fostering relationships, implementing Orica’s digital solutions and products, supporting users of those solutions and serving as the liaison between the customer and Orica’s extended digital team including Product Owners, Architects, Support Team and Orica Management team. 

In return for your professional commitment, we can offer a healthy salary, genuine career pathways and support into leadership or engineering specialization.  

Deliver meaningful impact to our industry, our communities, and the world around us.

What you will be doing

The role ensures Orica’s suite of technologies are introduced and represented professionally in the mining industry. The role includes the following responsibilities: 

• Leading training workshops during implementation and periodically afterwards to help customers realize the full value of Orica solutions;
• Providing support in business development opportunities, working together with the regional sales & technical Services teams;
• Fast-tracking segment opportunities through a process of identification, scoping and prioritisation in conjunction with regional and global teams;
• Developing proposals and lead customer presentations ; contract negotiations. Shares responsibility for product profitability and long-range forecast;
• Establishing regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review program status;
• Interacting directly with customers across various departments – D&B, Geology, Geo-tech, GIS, Metallurgy, Comminution and Operations – understand the unique challenges/constraints they operate under and articulate to them how Orica’s solutions address those challenges; 
• Acting as the Orica liaison for customer’s technical inquiries, issues or escalations. This will include working with Orica Support team, Product owners, Architects, developers and/or others as needed;
• Cementing yourself as a trusted/strategic advisor with customers and drive continued value of our products and services; 
• Work to identify and/or develop upsell opportunities;
• Providing input into the product development roadmap, support models, and emerging technologies;
• Identification and implementation of systems, processes, and procedures for scalable release of new solutions to Orica’s markets across the world. 

What you will bring

• Qualification in Mining Engineering, Electrical engineering, Network engineering;
• Open Cut mining experience;
• Experience and Knowledge in drill and blast (highly advantageous);
• Possesses a strong technology competency with the ability to manage data, models, and modern software applications;
• Excellent verbal and written communication skills, interpersonal skills, social skills including the ability to chair meetings or host webinars; 
• Customer relationship management experience;
• Computer Literate and Project management experience;
• Office and field-based training and mentoring experience;
• Must be able to travel to our other African operations when required, estimated travel of up to 30%. (estimated average 25% Since travel is based on customer and business need there may be more or less travel depending on location of customers).

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.