Engineer/Rep - Technical Services

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are currently seeking a talented Engineer/ Rep - Technical Service (Geologist) to join our team in Almaty, Kazakhstan. This position will report directly to the Lead Business Developer in the Digital Solutions in business department.

The successful candidate will be responsible for driving digital transformation initiatives to improve operational efficiency, customer experience and overall business performance in the country, as well as supporting the entire region.

In addition, the successful candidate will play a key role in developing relationships, implementing Orica’s digital solutions and products, supporting users of these solutions and acting as a liaison between the client and the extended Orica digital team, including product owners, architects, support team and Orica management.

In exchange for your professional dedication, we offer a competitive salary, real career opportunities and support in developing a management or engineering specialization.

Make a meaningful impact on our industry, our communities and the world around us.

What you will be doing

This position will provide professional implementation and representation of the Orica suite of technologies in the mining industry. The role will include the following responsibilities:

• Conduct training workshops during and periodically after implementation to help customers fully appreciate the benefits of Orica solutions;

• Support business development, working in conjunction with regional sales and technical service teams;

• Accelerate segment opportunity tracking through identification, scoping and prioritization in conjunction with regional and global teams;

• Establish a regular schedule (weekly, monthly, quarterly) with each assigned customer to review program status;

• Directly interact with customers across departments (D&B, Geology, Geotech, GIS, ) – understanding the unique challenges/limitations they face and educating them on how Orica solutions help solve those challenges;

• Act as Orica’s point of contact for customer technical issues, questions and escalations. This will include liaising with Orica support, product owners, architects, developers and/or other specialists as needed;

• Strengthen your position as a trusted/strategic advisor to customers and ensure the continued value of our products and services;

• Work to identify and/or develop additional sales opportunities;

• Contribute to the development of product development roadmap, support models and new technologies;

• Defining and implementing systems, processes and procedures for the scalable release of new solutions to Orica markets worldwide.

What you will bring

This position will provide professional implementation and representation of the Orica suite of technologies in the mining industry. The role will include the following responsibilities:

• Conduct training workshops during and periodically after implementation to help customers fully appreciate the benefits of Orica solutions;

• Support business development, working in conjunction with regional sales and technical service teams;

• Accelerate segment opportunity tracking through identification, scoping and prioritization in conjunction with regional and global teams;

• Establish a regular schedule (weekly, monthly, quarterly) with each assigned customer to review program status;

• Directly interact with customers across departments (D&B, Geology, Geotech, GIS, ) – understanding the unique challenges/limitations they face and educating them on how Orica solutions help solve those challenges;

• Act as Orica’s point of contact for customer technical issues, questions and escalations. This will include liaising with Orica support, product owners, architects, developers and/or other specialists as needed;

• Strengthen your position as a trusted/strategic advisor to customers and ensure the continued value of our products and services;

• Work to identify and/or develop additional sales opportunities;

• Contribute to the development of product development roadmap, support models and new technologies;

• Defining and implementing systems, processes and procedures for the scalable release of new solutions to Orica markets worldwide.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.