Representative - Customer Service

About Orica

At GroundProbe, our people make the difference.  
 
We are committed to developing our people by providing the systems and support needed to promote both professional and personal growth. We encourage diverse career paths and foster the development of knowledge and skills. You’ll have access to talented and inspirational individuals, knowledgeable and supportive leaders, and industry experts from all corners of the globe.  

We provide a creative, supportive space where trust is high, continuous learning is encouraged, and personal and professional growth is prioritised. Our people are empowered with the autonomy and flexibility to excel in their roles, and our culture recognises their achievements.  

We are a proudly flexible workplace that supports the well-being of our people as they balance work and family life. We promote a healthy work-life balance and maintain a strong focus on overall wellbeing.  

As a member of the Orica group, employees are empowered to pursue career growth at GroundProbe and Orica, one of the world’s leading mining and infrastructure solutions providers. 

About the role

What you will be doing

Invoicing & Account Coordination: 

• Create, prepare, and issue accurate customer quotes and invoices for products, services, site visits, care plans, leases, commissioning, training, freight, parts, GSS, and reimbursable expenses. 
• Manage nominated customer accounts, including care plan and lease renewals, monthly and quarterly invoicing, debtor compliance, follow-up, and dispute resolution. 
• Ensure all quotes and invoices align with contractual terms, approved pricing, and internal financial controls. 

System & Operational Support: 

• Create and maintain projects, sales orders, purchase orders, and asset records in D365. 
• Act as first point of contact for D365 system queries and provide system support. 
• Assist with month-end financial activities, journals, and reporting. 
• Maintain entitlement reports, reconcile timesheets, and support audit requirements. 

Collaboration & Continuous Improvement: 

• Work closely with internal teams to ensure timely and accurate outputs. 
• Contribute to process improvements and maintain compliance with WHS policies. 
• Engage in ad-hoc tasks such as technician project allocation and audit preparation. 

What you will bring

• Strong administration or accounts coordination background. 
• High attention to detail with excellent time management skills. 
• Confident working in a fast-paced operational environment. 
• Strong communication and stakeholder engagement skills. 
• High level of competence with MS Office. 
• Experience using D365 Finance Module or similar ERP systems (highly desirable). 
• Proven experience in invoicing, account coordination, or operational administration. 
• Diploma or Certificate in Office Administration (highly desirable). 

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.