Technical Specialist

About Orica

GroundProbe is a global technology leader specialising in real-time solutions for measuring and monitoring geohazards. We create state-of-the-art technologies and software that help our customer better manage risk, maintain operations, and keep people and communities safe. We are the brand most trusted in the market and widely recognised as an innovation powerhouse. 
 

We are amazingly proud of our diverse, collaborative culture and are committed to an inclusive and supportive work environment that values and respects all individuals. We are a proudly flexible workplace that supports the wellbeing of our people as they balance their work and family lives. We promote diverse career paths and support the development of knowledge and skills. 
 

GroundProbe is part of Orica Digital Solutions, a business stream of Orica.

About the role

The Technical Specialist is an entry-level engineering role responsible for providing specialized training, technical support, maintenance, and repairs for Geosolutions’s products at dedicated customer sites. This position ensures optimal system performance and customer satisfaction by acting as the first level of support on-site.

What you will be doing

• Work safely and comply with all WHS policies and procedures.
• Install and integrate GroundProbe products at customer sites.
• Assist with familiarization and training on product operation and maintenance.
• Monitor and report on site-specific product performance and data.
• Implement site maintenance schedules and resolve site-specific issues promptly.
• Act as first-level technical support for dedicated customer sites.
• Support invoicing and contract administration processes for site projects.
• Promote GroundProbe technologies and maintain a positive company image.
• Prepare reports and presentations based on data obtained from GroundProbe systems.
• Log all faults and interventions in system operation.
• Complete all required GroundProbe training modules and maintain professional development.
• Work on a roster basis at client sites, including remote mines globally and within Asia.

What you will bring

• Education: Diploma in Engineering (Electrical, Electronic, Mechanical, or IT/Computing).
• Experience:
  • 5+ years of relevant technical work experience in customer service-based organizations.
  • 3+ years of experience in mining industry or related products.
• Technical Skills:
  • Experience in electronics, radar, telecommunications, or related fields.
  • Basic to intermediate mining and geotechnical knowledge.
  • Ability to train individuals and small groups
  • Good understanding of Mining Safety Management System Aspect by always prioritizing Safety Value.
• Soft Skills:
  • Excellent communication skills at all organizational levels.
  • Strong adaptability and problem-solving skills.
  • Computer literacy (MS Office essential).
  • Business development knowledge desirable.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

GroundProbe promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.